Michaels

Oh boy where do I even start with this review? I’ve honestly never experienced a less professional manager in my life than the manager at this Michaels. It was honestly impressive how bad the experience was and his complete lack of customer service speak. My boyfriend and I had an incident where we returned two items without the original receipt two days after buying it. Since we didn’t have the receipt with us they searched the items using my boyfriend’s card and took the items back from us. It was only later when we got home did we realize they shorted us almost $50 on the return. So we went back to this Michael’s with both receipts and after going to the check out and explaining the issue a 20’s something male manager with black hair came down, said he had never seen this issue before and that he would need 5 minutes to look into it, and went into his office. About 30 minutes of waiting later we saw him finally leave his office only to make a beeline away from us to adjust a display. When we finally walked up to him he said he couldn’t do anything and gave us a general help number to call. We called the number from the parking lot and a manager for Michael’s help line said the store could absolutely refund us the $50. When we explained the in store manager said there was nothing he could do, the help line manager suggested we go in the store and continue this call so he could walk the in store manager through how to do this return. So we went back in the store and requested the in store manager again and, after waiting 5 minutes, he came down and proceeded to argue with the help line manager, repeating that he wouldn’t honor the original price and going back and forth over store policy. After this guy released everyone in the store could hear this whole discussion he proceeded to take my phone to his office (without me) and continue to argue with the help line manager. This office wall isn’t nearly as thick as he thinks it is so I was still able to hear a fair bit of this conversation, which mostly amounted to him refusing to listen to the manager on the phone and repeating that wouldn’t honor the $50 difference. He finally came out and shoved the phone in my hand without saying anything and again made a beeline across the store, as far away from us as he could get without making it obvious he was running away from us. The help line manager explained to us that for whatever reason the in store manager was refusing to follow Michael’s policy and refund us the shorted $50. The help line manager then offered to put our case through to the district manager so now we’re waiting on that call to find out how we get the $50 Michaels stole from us. The whole experience was bad but oh boy the instore manager was exceptionally horrible. He spent half of the interaction we had with him doing anything he could to avoid us and the other half actively arguing against Michaels policy to defraud us of $50. He was avoidant, rude, short, and all around acted like a child trying to run away from his problem and when that didn’t work just refused to do anything about it. Honestly, I will probably never go back to this Michaels. Any business that would give a man like this a manager position is not a business I trust. The other employees were fine and the selection was great, but the manager was the absolute worst manager I have ever met and honestly the least equipped person to be working in a customer service setting. If you want my advice avoid this Michael’s at all costs. Go to literally any other Michaels.

I have been a Michaels customer for 20 years. Usually I purchase art supplies and frames. Recently I went to Michaels in Woodbury to purchase fake floral for our 50th high school reunion. The store was clean and well organized, and I found everything I needed to make 15 tall centerpieces for Eiffel Tower vases. I used Gerber daisies, giant sunflowers, and russet and white hydrangeas plus greenery. The next morning I put together several arrangements in autumn colors. The photo is the floral assortment before separating it into 15 arrangements. The employee at checkout was friendly and organized. Hope to be a customer for at least another 20 years.